Ppiv FAQ — Bengali answers to all your questions

No. ppiv policy allows only one account per person. Creating multiple accounts using the same identity or mobile number will result in permanent suspension of all associated accounts, and any balance may be forfeited.

Name changes are possible in limited circumstances — you will need to contact ppiv support and provide supporting documentation. For a mobile number change, verification of the old number is required. Please speak with support before making any changes to your account details.

The minimum age to register and play on ppiv is 18. Accounts belonging to underage users will be closed immediately. A national ID or other valid government-issued ID may be requested for age verification.

Click the "Forgot Password?" link on the login page, or reach out to ppiv live chat support. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The process is typically completed within 10 minutes.

For security purposes, entering the wrong password 5 consecutive times will temporarily lock your account. It unlocks automatically after 30 minutes, or you can contact support for an immediate unlock.

No. No ppiv staff or representative will ever ask for your password, OTP, or banking details over the phone, SMS, or chat. Any such request is a scam — report it to ppiv support immediately.

ppiv supports a range of popular deposit methods:

• Mobile Banking
• Bank Transfer
• E-Wallet

All transactions are encrypted and secure. The minimum deposit amount can be found in your account dashboard.

Deposits via Mobile Banking and e-wallets are typically credited within 2 to 5 minutes. Bank transfers may take a little longer — up to 30 minutes. If your balance hasn't been updated after that time, please contact support with your transaction reference number.

A deposit that has been successfully processed cannot be cancelled. However, if you notice an error immediately after depositing, contact ppiv support right away — we will review the situation and do our best to help.

ppiv typically processes withdrawal requests within 15 minutes to 24 hours. Mobile banking is usually the fastest option. Having your identity verification completed in advance helps speed up the process.

Yes. KYC (Know Your Customer) verification is mandatory before your first withdrawal. You will need to submit a photo of your national ID or passport along with a selfie. Once verified, it won't be required for future withdrawals.

ppiv generally does not charge withdrawal fees. However, the payment processor may apply their own fees, which are deducted on their end. Contact support before withdrawing if you have any questions about applicable fees.

Once registration is complete, your welcome bonus is automatically credited to your account. A rollover requirement must be met before the bonus can be used. Full terms are listed on the promotions page. Bonus funds cannot be withdrawn directly — they convert to real money once the wagering conditions are fulfilled.

Rollover means you must wager a total amount equal to your bonus multiplied by the specified rollover value. For example, a 10x rollover on a BDT 100 bonus requires BDT 1,000 in total wagers. Rollover requirements vary by offer — always read the details on the promotions page.

Yes. ppiv brings new promotions to registered members every week, including weekly cashback, reload bonuses, free spins, and special event bonuses. Visit the promotions page to see the latest offers.

ppiv offers an extensive game library:

• Slot Games: 500+ slot machines across a wide range of themes
• Live Casino: Live Blackjack, Roulette, Baccarat & more
• Fish Games: Fun & Rewarding Fishing Games
• Sports Betting: Betting on cricket, football, and international sports

Yes. All games on ppiv are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely independent and unaffected by previous results. Winning is never guaranteed.

Yes. ppiv works great on mobile browsers. You can also download the Android app for an even better experience — faster loading, push notifications, and exclusive mobile offers.

Yes. ppiv offers responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion. These can be activated through your account settings or by contacting support. Visit the responsible gaming page to learn more.

Self-exclusion is a voluntary break during which your account is locked for a set period. It can be applied for anywhere from 6 months to permanently. You cannot open a new account while self-exclusion is active. Contact ppiv support to have it activated immediately.